Privacy Policy 22 Club –
Your Data, Your Rights, Our Responsibility

22 Club ("we", "our platform", or "22club.bet") values the privacy of every individual who interacts with our services. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal information you provide to us when registering, using the platform, or contacting our support team.

This Policy applies to all users of the 22 Club – including website visitors, registered members, active players, and anyone who interacts with our services through any channel, including the website, mobile app, email, or live chat.

We operate in accordance with the data protection principles set out in Personal Data Protection Act 2010 (PDPA) Malaysia. This means we only collect data that is strictly necessary, store it securely, use it solely for the stated purposes, and give you meaningful control over your own information.

For the purposes of this Privacy Policy, the following terms shall have the meanings as defined below:

• Personal Data: Any information that can identify you directly or indirectly, including your name, identification number, address, phone number, and email address.
• Processing: Any operation carried out on personal data, including collection, storage, use, disclosure, and deletion.
• User / Member / You: Any individual who accesses or uses the platform 22 Club.
• Third Parties: Any entity other than you and 22 Club, including technical service providers, payment providers, and business partners.
• Cookies: Small text files stored on your device to enhance the user experience and analyse platform usage patterns.

22 Club collects various types of personal data depending on your interactions with our platform. Below is a detailed breakdown of the data we collect:

3.1 Identity Data

3.2 Financial & Transaction Data

We retain records of all financial transactions, including deposits made via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, and ShopeePay; withdrawals; betting history; and bonus transactions. Your full card number or banking password never saved by 22 Club – it is processed directly by our verified payment providers.

3.3 Technical Data

• IP address and approximate location based on IP.
• Device type, operating system, and browser version.
• Access logs and session timestamps.
• Cookie data and approved tracking technologies.

3.4 Behavioural Data

Platform usage patterns including games played (football, blackjack, lottery, virtual sports, e-sports), access frequency, session duration, and account setting preferences. This data is used solely to improve the user experience and to comply with responsible gaming requirements.

Personal data is collected through several different channels as you interact with the platform 22 Club:

4.1 Directly from You

• New account registration form.
• The identity verification (KYC) process, including document uploads.
• Financial transactions for deposits and withdrawals.
• Communications with the customer support team via live chat, WhatsApp, or email.
• Participation in promotions, competitions, or feedback surveys.

4.2 Automatically

When you visit or use our platform, our systems automatically collect technical data such as your IP address, device information, navigation patterns, and session data. This is standard practice in the technology industry to ensure platform security and performance.

4.3 From Third Parties

In certain circumstances, we may receive your personal data from authorised third parties such as identity verification service providers, fraud prevention agencies, and payment providers for transaction verification purposes. All third parties involved are required to comply with Malaysia's PDPA.

22 Club use your personal data only for the lawful and stated purposes below. We do not use your data for any other purpose without obtaining fresh consent from you:

5.1 Platform Operations (Essential)

• Identity verification and membership eligibility (18+, Malaysian citizenship).
• Account management including login, security, and password recovery.
• Processing of deposits and withdrawals via Malaysian payment methods.
• Maintenance of betting records and transaction history.
• Compliance with legal, regulatory, and anti-money laundering (AML) requirements.

5.2 Security & Fraud Prevention

• Detection and prevention of fraudulent activity, hacking, or account abuse.
• Monitoring of suspicious activity to protect the integrity of the platform.
• Verification of compliance with bonus and promotion terms.

5.3 Service Improvements

• Usage pattern analysis to improve platform design and functionality.
• Research to develop better new products and features.
• Platform performance optimisation for a smoother gaming experience.

5.4 Communications (With Your Consent)

We use email and notifications to send account-related information (mandatory), and with your consent only, promotional content and special offers 22 Club. You may opt out of marketing communications at any time via the "unsubscribe" link included in every email.

Your privacy is our priority. 22 Club does not sell, rent, or lease your personal data to any party for commercial purposes. However, there are limited situations where we may need to share your data:

6.1 Trusted Service Providers

We share the minimum necessary personal data with service providers that support platform operations, including:

• Payment providers (such as TNG eWallet, GrabPay, DuitNow, and FPX operators) – to process your transactions.
• KYC service providers – for identity verification.
• Technical infrastructure providers – such as certified, secure cloud computing services.
• Analytics providers – for anonymised usage data for platform improvement purposes.

All third parties are bound by strict confidentiality agreements and are required to comply with Malaysia's PDPA and international data security standards.

6.2 Legal Requirements

We may be required to disclose your data to the relevant authorities where mandated by Malaysian law, court order, or official investigations into financial crime, money laundering, or national security threats.

The security of your personal data is a responsibility we take very seriously. 22 Club implements multiple layers of technical and organisational security measures to protect your data from unauthorised access, corruption, or loss.

7.1 Technical Security Measures

• 256-bit SSL/TLS Encryption for all data transmissions.
• Databases protected with storage-level encryption.
• Role-based access control (RBAC) – access is granted only to staff who require it.
• 24/7 security monitoring and intrusion detection systems.
• Independent security audits conducted periodically by accredited cybersecurity firms.
• Regularly scheduled encrypted data backups stored at separate locations.

7.2 Data Retention Period

Your personal data is retained for as long as necessary to fulfil the stated purposes or as required by Malaysian law. In general:

• Active account data: For as long as your account remains active, plus 7 years after closure (legal requirement).
• Financial transaction records: 7 years (AML and tax requirements).
• Technical logs: 90 days to 1 year depending on log type.
• Support communication data: 3 years from the date of interaction.

Once the retention period has expired, data is securely disposed of using methods that ensure it cannot be recovered.

7.3 Security Incident Response

In the event of a data breach that may affect your personal information, 22 Club committed to notifying you within 72 hours via email and/or in-platform notification, including details of what occurred, the data that may have been affected, and the steps being taken.

Platform 22 Club uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse usage patterns. Below is an explanation of the types of cookies we use:

8.1 Types of Cookies Used

• Session Cookies (Required): Required to maintain your login session and ensure account security. This cannot be disabled without affecting core platform functionality.
• Preference Cookies: Stores your preferences such as language, time zone, and display settings.
• Analytics Cookies: Helps us understand how users interact with the platform so we can improve it. This data is aggregated and anonymised.
• Security Cookies: Used to detect and prevent fraudulent activity and to ensure the security of your transactions.

8.2 Cookie Management

You can manage and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and security of the platform. 22 Club.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you. We are committed to respecting and facilitating these rights:

To exercise any of the rights above, please contact our privacy team by email at privacy@22club.bet or via live chat on the platform. We will respond within 30 business days. To protect your data, we may require identity verification before processing your request.

22 Club is deeply committed to the protection of children and minors. Our platform is strictly for users aged 18 and above only. We do not knowingly collect any personal data from individuals under the age of 18.

Should we discover that personal data belonging to a minor has been collected without our knowledge, that data will be deleted immediately and the account in question will be terminated. If you are a parent or guardian and have found that your child has registered an account on 22 Club, please contact us immediately at support@22club.bet for immediate action.

22 Club reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes made will be posted on this page along with the latest update date.

For significant changes that materially affect your privacy rights, we will notify you via email or in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the updates and decide whether you wish to continue using the platform.

Continued use of the platform 22 Club after the amendments take effect will be considered acceptance of the updated Privacy Policy. We therefore encourage you to review this page periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 22 Club, please contact us:

• Privacy Email: privacy@22club.bet
• General Support Email: support@22club.bet
• Live Chat: Available 24/7 in-platform (response within 3 minutes)
• Language: Bahasa Melayu & English

For more information on other related policies, please visit the Terms & Conditions and Responsible Gaming us. For general questions about the platform, FAQ may already have the answer.